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Croatian Speaking Expert for Customer Support

Are you a fluent Croatian speaker? Are you looking for an exciting new opportunity where you can use your language and people skills, and also have fun at the same time?

Then continue reading further! This could be an ideal role for you!

We are looking for a Croatian speaking Expert for Customer Support, who will become a part of Oryx Gaming and will be providing services for top online casinos.

Who is Oryx Gaming?

ORYX Gaming, a member of Bragg Gaming Group, is a leading turnkey solutions provider offering an unrivaled set of software and services for the iGaming industry. ORYX products include the iGaming Platform, Casino content, Live Dealer, Sportsbook, and Lottery solutions.

As an Expert for Customer Support, you will communicate with our customers, help them with more complex questions and requests, promote different offers, and provide valuable feedback to our product managers.

We will provide all the training and mentoring needed which will also give you knowledge and skills to further your career in services, product development, or project management!

Your responsibilities:

  • Technical and sales support to users through various communication channels (chat, e-mail, and telephone),
  • Ensuring the highest level of user support quality,
  • Translating and helping with other tasks for the marketing team,
  • Establishing and maintaining a knowledge database for standardized requests and procedures,
  • Assisting with testing and optimization of new products and platforms.

What you bring to the team:

  • Fluency in Croatian and English language, both verbal and written,
  • Passion for communication and building relationships with customers, positive attitude,
  • Team-work orientation, conscientiousness, accuracy, and reliability,
  • Flexibility – a willingness to work in shifts,
  • Eagerness to learn.

Bonus points if:

  • You have previous experience with customer service.

Our way

  • We are highly business-oriented, with a strong focus on long-term relationships with our clients,
  • As a team of highly skilled experts, we appreciate genuine relationships and co-worker support,
  • We nurture honest relationships within teams, between teams, and with our business partners,
  • We encourage sports activities, team building, and informal gatherings,
  • We offer plenty of time for family and fun: 30 days of annual leave for every colleague,
  • We stuff the fridge with ice cream.

 

Did we catch your attention? Become a part of our story – apply now!

 

** In light of the COVID-19 events and to protect our candidates’ and employees’ health and wellbeing, we are conducting the first recruitment steps virtually via Google Meet for the foreseeable future. **

 

Apply now

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Where to
find us

Slovenia Tržaška cesta 118, 1000 Ljubljana
Malta Office 1.1534, Level G Quantum House 75 Abate Rigord Street Ta Xbiex XBX 1120 Malta
USA Oryx Gaming International 1810 E Sahara Ave Suite 556 Las Vegas, NV 89104
UK 20-22 Wenlock Road,
London N1 7GU
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