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Anja Bajde

Grow your potential

Anja Bajde

Head of platform product

Anja has been working for Oryx since she was a student. She started her career as a Customer Support Agent and later got promoted to her current role as Head of Platform product.

I joined Oryx in my student years. As I applied for the position of an online casino customer supporter, I was sure that this will only be a temporary stint. The 24/7 service had me cycling three shifts all days of the year, which wasn’t exactly my idea of a dream job. But on the other hand, it was a lot of fun, after all, getting paid for “chatting with players” doesn’t sound that bad.

Fun and relaxed working environment

Then I started to appreciate the not-so-subtle details of my working environment: the office atmosphere was unbelievably relaxed and fun, my co-workers were very sociable, easy going, and had a great sense of humor. The players were also very chatty and friendly, despite the varying success they might be having with the games at any given moment – as if winning was not their main concern.

The customer supporter position indeed turned out to be a temporary one as I got promoted. The experience I got was invaluable though. The tools I was working with at the time – the back office and chat tool – were both in-house products and I got to know them inside out, plus I was on top of every new feature that was being developed as the tools were being perfected.

Customer support insights

I really got to know the players too, both in general, their characters, their education and profession, their states of mind, how they communicate, what their interests are, and specifically, why they gamble, how they respond to certain promotions, approaches and marketing strategies, and most of all, what they like or dislike about our products and services, what they are missing and so on.

In turn, they have helped me develop, hone and polish my own communication skills, which included the most valuable lesson of them all, keeping my temper. I learned the golden rule of communicating with customers: never be rude. Never be rude to your customer or client even when they are rude, unfair or offensive to you. It all has to do with the ego. I learned I could feed mine just as well by not confronting the bad-tempered players, but rather by taking their edge off. See things from their perspective, understand what it’s like to be in their shoes, and then apply my knowledge and insight to mend the situation.

Promotion and new challenges

After making my name known in customer support, I was offered a position of Fraud and Payments manager. What got me the promotion was my dedication, attention to detail, and a good sense for detecting player patterns related to fraud. My main assignment became monitoring and auditing activities of players online and processing their withdrawal requests. And just like that, I got familiar with the dark side of an online casino operation: fraud, abuse, money laundering. It is fascinating how dedicated fraudsters are, the amount of research and energy they invest in conning a business is staggering. One would think if they had invested half of that in an honest business, there is no way they wouldn’t make it. But I guess some people are just bent on playing against the rules, it’s their modus operandi. Well, my job was to stop them in their tracks before they could damage us, mastering more and more Oryx modules and tools in the process.

After a year in fraud, I’ve been promoted to Account Manager. This position fully utilized my self-engagement, commitment, and knowledge of foreign languages. I quickly expanded my insight into various departments and familiarized myself with all products and services Oryx Gaming offers to their clients.

The only way is up

As a supporter, I learned what players like and dislike about our products. As an Account Manager, I am now learning the same about our clients, the online casino owners. And so Oryx Gaming continues to fine-tune its products to the ever-growing number of customers, and I am part of its success, as anyone can be, regardless of the position they start with.

Open positions

Join us!

Team Lead AM Malta

We are looking for a candidate with knowledge of the iGaming business and past experience in a similar position. If you have all of that and you a real team player then we are inviting you to join our global team.

Location

Malta

Department

Commercial - Account Management
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Business Analyst within Data Analytics department

Are you passionate about data, connection, deep dive analysis then you need to look further on. We are looking for somebody who is able to connect with different departments, do internal audits and have a great understanding about financial and business data. Join us now.

Location

Ljubljana

Department

Data Analytics
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Responsible Gambling Manager

If you have strong knowledge and understanding of the policies and procedures relating to Responsible Gambling and are willing to implement changes and improve procedures and practices, this is a perfect opportunity for you.

Location

Ljubljana, remote

Department

Managed Services
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Game Project Manager

Are you crazy about gaming and are excited about launching the best games possible? We are looking for a Game Project Manager with a strong desire to launch games and help us improve the whole process and grow our entire business.

Location

Slovenia, remote

Department

RGS & Games
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We are building a new team for our Dutch customers

Are you a fluent Dutch speaker? Are you looking for an exciting new opportunity where you can use your language and people skills, and also have fun at the same time? Then this is perfect opportunity for you or someone who you might know that speak Dutch.

Location

Slovenia, remote

Department

Dutch market
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Technical Compliance Specialist

If you thrive in project management and you get excited about compliance and certification, then this may be just the next step for you in your career!

Location

Ljubljana

Department

Core / Architecture
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Web Project Manager

We’re looking for a proactive team player who knows how to see a bigger picture, is challenging, is good in English, has experience with web products, project management, and preferably in the iGaming industry. If you understand the importance of good products, good business relationships with clients, and the know-how to connect both sides, then we are excited to get to know you.

Location

Ljubljana

Department

WEB
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Business Development Manager

Hey you! Do you want to join experienced business development team that bets on a team spirit? If you are well known with iGaming industry, have experience with business development and fluent at least in English then you are perfect match for us.

Location

Ljubljana

Department

BU Business development
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Account Manager

Great opportunity for experienced Account Manager who is fluent in English language to join our team and help us maximize the game portfolio and actively seek new opportunities.

Location

Ljubljana, Remote

Department

BU Content
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Senior Front-end Web Developer

Do you want to be a part of an environment that encourages teamwork and the exchange of knowledge and ideas? Apply now!

Location

Slovenia

Department

Web Development
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Mid Front-end Web Developer

Are you passionate about delivering high-quality work, enthusiastic about continuous improvements, and want to get the job done? Then join us now.

Location

Slovenia

Department

Web Development
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Business Analyst

Join our capable growing Data science team and help us scale the ability of a powerful cloud data warehouse in our production software.

Location

Ljubljana

Department

Data analytics
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System Engineer

Join our team of System Engineers where you can get a lot of experiences in working with different system and tools. If you are passionate about technology, manual processes automation and you would like to work in relaxed environment then apply now.

Location

Ljubljana

Department

System
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Java Developer - Player Engagement Platform

Join our team as a Java developer and help us implement the back-end logic of one of our newest products, the Player Engagement Platform. You will work on existing features but also have the opportunity to introduce your ideas and work on something new.

Location

Ljubljana

Department

Player Engagement Platform
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Senior Java Developer - RGS

Join our RGS development team as a Senior Java Developer and focus on the development and maintenance of servers needed for providing games to third-party's platform operators as well as creating underlying logic for our new games.

Location

Ljubljana

Department

RGS & Games
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Senior Java Developer - iGaming Platform

We’re inviting an experienced Senior Java Developer to join our Platform development team. You will focus on the development of new features, jurisdictions, bonus systems, payment methods, and many more. Join us and you’ll work with technology that supports millions of rounds and transactions per day!

Location

Ljubljana

Department

iGaming Platform
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Quality Assurance Engineer

Do you thrive in planning and executing of all quality assurance processes, performing various test and improving testing performance and tools? Then this is an opportunity for your. Join our development department QA team.

Location

Ljubljana

Department

QA
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Senior Front-end Game Developer

Join our Gaming Studio as Senior Front-end Game Developer and you will write a new chapter of code for Oryx Gaming. You will be responsible for implementing game functionality, translating design ideas, concepts, and requirements into functional and engaging iGaming content.

Location

Ljubljana

Department

RGS & Games
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Product Owner

We’re looking for fresh forces to add to our highly skilled iGaming Platform team in the role of a Product Owner. In this role, you will be responsible for product design and management from conceptualization, research, specifications to overseeing development and QA to delivery.

Location

Ljubljana

Department

Product
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Open Application

At Oryx Gaming, talent is always welcome. We are looking for original and confident thinkers, progressive rule-breakers and team players with good communication skills, open to learning and growing in an ever-expanding environment.

Location

Ljubljana

Department

Company
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Where to
find us

Slovenia Tržaška cesta 118, 1000 Ljubljana
Malta Office 1.1534, Level G Quantum House 75 Abate Rigord Street Ta Xbiex XBX 1120 Malta
USA Oryx Gaming International 1810 E Sahara Ave Suite 556 Las Vegas, NV 89104
UK 20-22 Wenlock Road,
London N1 7GU
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